Customers want to know where their delivery is. AI helps you communicate proactively.
Communication templates AI drafts:
- Order confirmation with estimated delivery window
- Out for delivery notification with driver name
- Delay notification with updated ETA and apology
- Successful delivery confirmation
- Failed delivery attempt with rescheduling options
Tone calibration: For delay notifications, prompt AI for empathetic language that acknowledges inconvenience without over-promising. For delivery confirmations, keep it brief and positive.
Customization: Ask AI to write variations for different delivery types — same-day, standard, fragile/high-value items.