Online reviews significantly impact patient acquisition. AI helps you respond to every review promptly.
Positive review response prompt: ‘Write a warm, professional response to this positive Google review for a [specialty] clinic. Thank the patient, reflect their specific comment, and invite them to return. HIPAA note: do not confirm or reference any specific treatment. Review: [paste review]’
Negative review response: ‘Write a professional, empathetic response to this negative review. Acknowledge their concern without admitting fault, invite them to contact us directly to resolve, and keep the tone calm. Never reference specific patient information. Review: [paste review]’
Response rate target: Aim to respond to every review within 48 hours. Practices that respond consistently earn significantly higher trust scores.