A chatbot that answers common questions 24/7 improves customer experience and reduces support load.
Build without code using these tools:
- Tidio: Good for small business, connects to your site in minutes
- Intercom: More advanced, with AI trained on your content
- Chatbase: Upload your documents and it builds a chatbot from them
Content to feed your chatbot:
- Your FAQ page
- Your service descriptions and pricing
- Your policies (returns, cancellations, delivery)
- Your contact information and hours
Testing: After setup, test every common customer question yourself. Identify gaps and add content to fill them.
Escalation path: Always provide a clear path to a human for complex questions. A chatbot that traps customers in loops destroys trust.